PRIVACY POLICY
PURPOSE
Studio Nalu Ltd is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Notice explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection legislation.
SCOPE
This Privacy Notice applies whenever you:
· Visit the Studio Nalu website.
· Create a TeamUp account.
· Purchase memberships or services.
· Attend Studio Nalu.
· Contact Studio Nalu.
· Interact with Studio Nalu online.
Studio Nalu Ltd is the Data Controller for the personal information described in this Privacy Notice.
1. Who We Are
Studio Nalu Ltd
Unit 4E/4C, Broad Lane Farm
Melksham
Wiltshire
SN12 6RJ
United Kingdom
Email:
Website: https://www.studionalu.co.uk
2. Information We Collect
Depending on how you interact with Studio Nalu, we may collect the following information.
Personal Information
· Name.
· Date of birth.
· Postal address.
· Email address.
· Telephone number.
Account Information
· Membership details.
· Booking history.
· Purchase history.
· Attendance records.
Health Information
Where necessary to provide our services safely, we may collect health information that you choose to provide, including:
· Health questionnaire responses.
· Medical conditions.
· Injuries.
· Pregnancy information.
· Information relating to your ability to participate safely.
We collect this information only where necessary to deliver our services safely.
Emergency Contact Information
Where appropriate we may collect:
· Emergency contact name.
· Emergency contact telephone number.
· Relationship to you.
This information is used only where reasonably necessary to protect your health or safety.
Website Information
When you visit our website we may collect:
· IP address.
· Browser type.
· Device information.
· Pages viewed.
· Website interactions.
· Time spent on the website.
3. How We Collect Information
We collect information when you:
· Visit our website.
· Create a TeamUp account.
· Complete a contact form.
· Subscribe to our mailing list.
· Purchase memberships or services.
· Book classes or recovery sessions.
· Contact us by email, telephone or social media.
· Interact with our website through cookies and analytics tools.
4. How We Use Your Information
We use your information to:
· Create and manage your Studio Nalu account.
· Process memberships and bookings.
· Deliver Studio Nalu services.
· Process payments.
· Respond to enquiries.
· Provide customer support.
· Maintain a safe environment for exercise and recovery.
· Meet legal obligations.
· Improve our services.
· Send marketing communications where you have chosen to receive them.
You may withdraw your marketing consent at any time.
5. Legal Basis for Processing
Under UK data protection legislation, Studio Nalu processes personal information on the following legal bases:
· Performance of a contract.
· Compliance with legal obligations.
· Legitimate business interests.
· Your consent where required.
· Protection of vital interests where necessary.
Where we process health information, we do so only where necessary to provide Studio Nalu services safely or where you have chosen to provide that information.
6. Bookings & Memberships
Studio Nalu uses TeamUp to manage:
· Memberships.
· Class bookings.
· Recovery Room bookings.
· Attendance records.
· Health information where provided.
· Emergency contact information.
Payments are processed securely through Stripe.
Studio Nalu does not store or have access to your full payment card details.
7. Marketing
Where you have chosen to receive marketing communications, we may send information about:
· Memberships.
· Classes.
· Events.
· Promotions.
· Studio news.
You may unsubscribe at any time by following the instructions within our communications or by contacting Studio Nalu directly.
Where processing relies upon your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect processing already carried out before consent was withdrawn.
8. Website Analytics
Studio Nalu uses Google Analytics to understand how visitors use our website and to improve our services.
Information collected may include:
· Device information.
· Browser information.
· IP address.
· Website interactions.
Analytics information is anonymised wherever reasonably possible and is generally used in aggregated form.
9. Cookies
Studio Nalu uses cookies to:
· Ensure the website functions correctly.
· Improve user experience.
· Analyse website performance.
Further information is available within the Studio Nalu Cookie Policy.
10. Sharing Your Information
Studio Nalu does not sell your personal information.
Where necessary, we may share information with:
· TeamUp.
· Stripe.
· Google Analytics.
· Professional advisers including accountants, legal advisers and insurers.
· Emergency services where reasonably necessary to protect your health or safety.
· Healthcare professionals where emergency medical treatment is required.
· Regulatory authorities where required by law.
11. Data Security
Studio Nalu takes reasonable technical and organisational measures to protect personal information from:
· Unauthorised access.
· Loss.
· Misuse.
· Disclosure.
· Alteration.
Although we take appropriate precautions, no electronic storage or transmission system can be guaranteed to be completely secure.
12. Data Retention
Studio Nalu retains personal information only for as long as reasonably necessary to:
· Deliver our services.
· Meet legal obligations.
· Resolve disputes.
· Protect Studio Nalu's legitimate business interests.
When information is no longer required, it is securely deleted or anonymised.
13. International Transfers
Some third-party providers used by Studio Nalu may process personal information outside the United Kingdom.
Where this occurs, Studio Nalu ensures appropriate safeguards are in place in accordance with UK data protection legislation.
14. Your Rights
You have the right to:
· Access your personal information.
· Correct inaccurate information.
· Request deletion where applicable.
· Restrict processing.
· Object to processing.
· Request transfer of your personal information where applicable.
· Withdraw consent where consent has been relied upon.
Before responding to certain requests, Studio Nalu may ask for reasonable proof of identity.
Please note that Studio Nalu may be required to retain certain information to comply with legal, accounting or regulatory obligations.
15. Children's Information
Where Studio Nalu provides services to children or young people, personal information will be collected from, or with the involvement of, a parent or legal guardian where required by law.
Studio Nalu takes additional care when processing children's personal information.
16. Personal Data Breaches
If Studio Nalu becomes aware of a personal data breach that is likely to result in a risk to your rights or freedoms, we will respond in accordance with applicable UK data protection legislation.
17. Complaints
If you are unhappy with how Studio Nalu handles your personal information, please contact us first so that we have the opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://www.ico.org.uk
18. Changes to this Privacy Notice
Studio Nalu may update this Privacy Notice from time to time.
The latest version will always be available through TeamUp and on the Studio Nalu website.
Contact Us
Studio Nalu Ltd
Unit 4E/4C, Broad Lane Farm
Melksham
Wiltshire
SN12 6RJ
United Kingdom
Email:
Website: https://www.studionalu.co.uk
Revision History
Version Date Description Approved By
1.0 04 August 2026 Initial Issue Director