Privacy Policy.

Last Updated: 17 June 2026

Studio Nalu LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or interact with our services.

  1. WHO WE ARE

Studio Nalu LTD

Address:
Unit 4E/4C, Broad Lane Farm
Melksham
SN12 6RJ
United Kingdom

Email:
studionaluadmin@gmail.com

Website:
https://www.studionalu.co.uk

  1. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Information submitted through contact forms

  • Information provided when subscribing to our newsletter

  • Booking and membership information

  • Payment information (processed securely by third-party providers)

  • Website usage data including IP address, browser type, pages visited and time spent on our website

  1. HOW WE COLLECT YOUR INFORMATION

We collect information when you:

  • Visit our website

  • Complete a contact form

  • Subscribe to our mailing list

  • Book classes or purchase memberships

  • Contact us by email or social media

  • Interact with our website through cookies and analytics tools

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries

  • Manage bookings and memberships

  • Process payments

  • Provide customer support

  • Send service-related communications

  • Send marketing communications where you have consented to receive them

  • Improve our website, services and customer experience

  • Comply with legal and regulatory obligations

  1. LEGAL BASIS FOR PROCESSING

Under UK data protection law, we process personal information on the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  1. MARKETING COMMUNICATIONS

Where you have opted in, we may send you information about classes, memberships, events, promotions and studio updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

  1. BOOKINGS AND PAYMENTS

Class bookings and memberships may be managed through TeamUp.

Payments are processed securely through Stripe. We do not store or have access to your full payment card details.

Please refer to the privacy policies of TeamUp and Stripe for further information on how they process your data.

  1. WEBSITE ANALYTICS

We use Google Analytics to help us understand how visitors use our website and to improve our services.

Google Analytics may collect information including:

  • Device information

  • Browser information

  • IP address

  • Pages viewed

  • Website interactions

This information is generally aggregated and does not directly identify individual users.

  1. COOKIES

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

You may choose to disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

  1. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • TeamUp

  • Stripe

  • Google Analytics

  • Professional advisers including accountants, legal advisers and insurers

  • Regulatory authorities where required by law

  1. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

  1. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

  1. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing of your information

  • Object to processing

  • Request transfer of your information where applicable

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

  1. COMPLAINTS

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page and the updated version will take effect immediately upon publication.

  1. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Studio Nalu LTD
studionaluadmin@gmail.com